Customer Support

We love hearing from our customers! Please reach out to us with feedback, questions, or concerns. We can’t wait to hear from you!

For store-specific inquiries, please visit your store's page for contact information.

How do I use my Crumbs?

You can use Crumbs for ordering cookies and desserts! In-store, select "Rewards," enter your phone number, and confirm with a code sent to your phone. On the Crumbl App, start an order and look for your eligible rewards at the top of the page. You can also use your Crumbs from the "Redeem" section in the Rewards tab.

Make sure to use your Crumbs within a year of earning them before they expire!

Can I order Crumbl for Curbside Pickup? How does it work?

Yes, you can order Curbside Pickup for most orders on the Crumbl App. Once you've placed an order for Curbside Pickup, simply park in a designated spot during your time slot. Select "I'm Here" and a Crew member will bring your order directly to you—no need to leave your car! Please note that Curbside Pickup is not available at all locations.

Can I use my gift card for online orders?

Yes! All physical Gift Cards can be redeemed on the Crumbl App by scanning the back of the card. Digital Gift Card funds can be added to your Crumbl account either by entering your unique digital code or clicking the provided link.

How many Crumbl locations are there?

We have 1000+ Crumbl locations across all 50 states, Puerto Rico, and 20+ in Canada! Find your nearest location on our store locator page.

What should I do if my Crumbl desserts don't look right?

It’s important to us that you enjoy your desserts! Please reach out to your local store for reconciliation. Find your store's contact info here.